Privacy Policy.

Our privacy commitment

At Flocca we are committed to high standards of conduct in all our business activities, which includes protecting your privacy in accordance with the applicable privacy law. This policy describes how we will manage your personal information in an open, transparent, and lawful way. This Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our websites and stores, users and contributors to social media and other digital services, job applicants, and members of the public. By using our website, engaging with us (including via social media or other channels), or otherwise acquiring any product or service from us, you agree to and accept the contents of this Privacy Policy.

Why do we collect and use your personal information?

When we refer to personal information, we mean information which identifies you as an individual or from which your identity can be reasonably determined. We collect and deal with your personal information so that we can better:

assist you with your transactions with us;
tell you about and improve our products, services, and experiences that we offer to you;
support our business administration and related functions;
accept/consider job applications, and send you opportunities that may be of interest to you;
assist with any enquiries you make;
meet our legal obligations; and
for other reasons you might reasonably expect us to use your personal information for.

Without your personal information, we may not be able to provide our products or services to you.

What type of personal information do we collect?

When we collect and hold personal information, it may include details such as your name, address, email, telephone number, date of birth, stated or likely preferences and interests (e.g. whether you may be interested in particular products or promotions), and any other details reasonably related to your shopping experience or dealings with us.

How do we collect your personal information?

General collection

We may collect personal information about you during your interactions with us including when:

you shop with us; you make an enquiry with us;
you participate in a survey, promotion or competition; and
you visit or contribute to our online channels such as our websites, social media platforms and other digital services.

Cookies and other technologies

We may collect personal information about you using cookies and other technologies when you visit our websites to create a better and more consistent shopping experience that is more personal to you. We use cookies which are small files stored on your device that allows our website to recognise a particular device or browser. We use cookies and other technologies to improve site functionalities (e.g. to help you navigate our website or remember your preferences), measure the effectiveness of our marketing campaigns, and tailor advertisements to make them more relevant to you.

You can delete cookies that are already on your computer by going to the “settings” section in your browser which should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to use certain functions of our website.

Social media and other third party websites

We use a number of third party websites and social media platforms including LinkedIn, Facebook and YouTube. We may make use of any information that you make public when you use any such services or platforms. Such information available for use by us may include images and text relating to us or our products, services, promotions, events, club memberships and club cards.

You may be able to access other third party websites through our websites. If the operators of those third party websites collect information about you, we may have arrangements in place with those third parties that allows us to collect or have access to that information.

How do we use your personal information?

General use

We may use your personal information to communicate with you or respond to an enquiry/complaint/application, and fulfill your orders.

Direct marketing

We will use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose or if you have subsequently provided consent for your information to be used in this way.

We may contact you from time to time (by mail, telephone, email, SMS, social media platforms or any other appropriate means) with information about our (or our ‘related companies’) products and services and our business partners, which we think may be of interest to you. We may also provide relevant marketing to you whether directly or through online advertisement networks or other third parties services such as those operated by Google, based on your browsing activities, information collected by surveys, website analytics, online behavioural advertising, and other means.

You may choose not to receive direct marketing communications from us by ‘opting-out’. Each of our direct marketing materials will tell you how to do this and we will comply with your request within a reasonable timeframe.

Google Display Network

Flocca may implement display advertising through Google Ads for remarketing purposes. To opt out of Display Advertising, please click here Ads Preferences Manager.

Sharing your personal information

We may need to disclose your personal information to third parties who perform functions or services in connection with our business, such as delivery; product recall; payment processing; marketing; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; employment matters; for operation of our websites; or where we are otherwise required to by law. We may also disclose personal information to our related companies, and to other third parties where you have specifically consented to the disclosure of information to those third parties.

How do we secure your personal information?

Our websites

Even though our websites are professionally hosted and operate in a secure environment, there is always a risk in transmitting your personal information via the Internet. To make sure you are accessing a secure server, please check for the unbroken key or closed lock symbol generally located either at the bottom left or top right of your browser window. You can also check this by looking at the URL. If the URL is secure, then the first characters will read ‘https’ rather than just ‘http’.

Please do not enter any credit card details when contacting us via email or through our website “Contact Us” form. Credit card details will not be encrypted in these situations and will not be secure.

Security of your personal information

We will take reasonable steps to protect your personal information, including from misuse, interference and unauthorised access or disclosure. We require our team members to adhere to our internal information security policies to safeguard your personal information at all times. If we no longer need your personal information, then we may destroy or de-identify the information. If we become aware that your information has been subjected to unauthorised access, we will report such breach as required by law.

We hold personal information in a number of ways, including:

as part of customer records and other electronic documents which are stored in our information technology systems and servers or those operated by third parties who provide services to us in connection with our business; and
by securely storing hard copy documents at our various premises and using third party document management and archiving services.

How do you access and correct your information?

If you wish to access or correct any of your personal information we hold, please contact us on the details located below. We will correct your personal information in a reasonable period of time, except in limited circumstances (such as if the access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others).

What if you are not happy with how we treat your personal information?

If you have any questions or would like to raise any concerns about your personal information, please email, or write to us. As always, we value your feedback and ideas.

Email:

[email protected]

Phone:

0422 575 148

Address:

Unit 7, 16 Innovation Parkway
Birtinya. Queensland. 4575.

If you make a complaint with us regarding your personal information, we will aim to respond to your compliant within 30 days. If you are not happy with our response, please let us know and we will aim to address any further concerns you have. If you are still not happy with our response, you may wish to contact the Office of the Australian Information Commission (OAIC).